Support & FAQs

Frequently Asked Questions (FAQs)

Below you will find links to some of our most frequently asked questions.

If your question is not covered, feel free to contact us using the contact page, or call us freephone on 0333 150 3388.

These questions will be updated to incorporate new questions as and when we receive them.

Frequently Asked Questions for patients

 

 

GP Support

Activating Your Care Connected is very easy, but requires completion of some simple activities before you can switch data sharing on at your practice.



  1. We will complete a data quality assessment with you, either remotely or by visiting your practice
  2. If your practice wishes to participate in Your Care Connected, your Caldicott Guardian will need to sign our DSA
  3. Once you have signed the DSA, we will write out to your patients on your behalf, telling them about Your Care Connected and offering them to chance to opt out
  4. If any patients wish to opt out following the mail out*, you will need to process these on the EMIS Web system within four weeks
  5. Once this has been completed, you will need to activate data sharing in your clinical system

* Patients will have four weeks from the mail out to opt-out before the service is activated and their record becomes available. They can opt-out at any time after the initial four weeks, but their record may be accessible in the meantime if they visit one of the participating NHS service providers.

EMIS Quick Reference Guide

Our EMIS practice Quick Reference Guide is designed to help practice staff learn more about Your Care Connected and deal with basic patient queries. It covers information such as what the service is, the benefits, how to opt patients out and how to enable data sharing.
Coming soon: guide for TPP SystmOne

Vision Quick Reference Guide

Our Vision practice Quick Reference Guide is designed to help practice staff learn more about Your Care Connected and deal with basic patient queries. It covers information such as what the service is, the benefits and how to opt patients out.
Coming soon: guides for TPP SystmOne

Patient leaflet

We have created a new patient information leaflet, which was designed in collaboration with primary and secondary care staff, as well as patients. The leaflet can be made available to your practice in other languages, easy read format for those with learning disabilities, or braille. Contact us for more information.

Waiting room video

We have created a rolling presentation for your waiting room screens - click the link below to download this. If you would prefer us to email the file, please request this by emailing us on infomidlandsyourcareconnected@nhs.net.
   
Sharing information to improve the care your receive in Birmingham, Sandwell & Solihull © 2018 Your Care Connected